Learn About Our Warranty & Service Coverage

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In most cases JAAM Electric provides a one-year warranty on electrical systems when it is installed as part of a new home. Even after the warranty period has expired, JAAM electric is able to provide sales and service directly to homeowners. Most electrical items require few repairs beyond the warranty period. However, JAAM Electric does perform service calls at a homeowner's request and expense after the original warranty has expired.

Electrical problems that require a warranty service call are to be directed to the builder. The builder will then send JAAM Electric a customer service order. We will contact you within 48 hours of receipt of the customer service request to schedule an appointment.

JAAM Electric has a standard hourly rate of $95 per hour with a minimum of $190 for any out-of-warranty service call.

Below is a list of common service calls that do not require an electrician. It is recommended that an attempt is made to resolve electrical issues in the manner listed below before contacting an electrician.

Each circuit is protected with a circuit breaker located in the power distribution panel. If the circuit breaker trips, it must be turned to the "off" position to reset, and then be turned to the "on" position

In most cases, one outlet in the bedroom, living room, and family room are referred to as half hot receptacles. This means the wall switch for the room controls one plug outlet of the receptacle. Devices that require continuous current must be plugged into the plug outlet that is not controlled by the wall switch. Generally, you will also be able to distinguish a half hot outlet by it being installed in the upside-down position.

The bathroom, garage, kitchen, communication panel, spa tub, and the outside receptacles are protected by a Ground Fault Interrupter (GFI). This is a safety device to prevent electrical shocks in these areas. If there appears to be no power to a receptacle in these areas, be sure the reset button is depressed and that the GFI system is working properly.

• Bathroom outlets: There will be at least 1 GFI circuit that controls all the outlets in the bathrooms. Normally, they can be located in the master bedroom or powder bathroom. Once the GFI is located and reset, all of the bathroom outlets should work again.
  
• Laundry room outlets: The laundry room will only be on a GFI circuit if there is a sink in the room. Locate the GFI in the laundry room and reset it.
  
• Kitchen outlets: The kitchen has at least 2 GFI outlets. They can be located throughout the kitchen. A GFI can be located on the island. Locate the GFI in the kitchen and reset it.
  
• Garage outlets: There will be at least 1 GFI circuit in the garage. Locate the GFI in the garage and reset it. If resetting the GFI does not fix the problem, make sure you have located all known GFIs in the gargage.
  
• Outdoor outlets: There will be at least 1 GFI for the outside outlets. Outside outlets can be controlled by a GFI in the garage or outside the home

Locate the GFI that is controlling the circuit having the issue

Press the "Test" button

Press the "Reset" button

If resetting the GFI does not fix the problem, check the breaker panel for a tripped breaker

Look for a breaker that is not in line with the others. If you don't see a breaker out of line, lightly press each breaker toward the "off" position. If a breaker moves or is out of line, push that breaker all the way to the "off" position, then push it all the way over to the "on" position. If this doesn't fix the electrical problem, move on to Resetting the Main Breaker.

1. Make sure that all appliances are turned off.
   
2. Push all the breakers to the "off" position.
   
3. Turn off the main breaker. Make sure to push it all the way over to the "off" position.
   
4. Turn the main breaker back on. Make sure to push it all the way over to the "on" position.
   
5. Push all the other breakers to the "on" position one by one. Once again, make sure all the breakers are pushed all the way to the "on" position.